Encountering Acknowledgement Issues
ProSeries Professional
Particularly if you are filing returns electronically (and thus automatically receiving acknowledgements) from multiple stand-alone computers, you can resolve issues receiving acknowledgements from each of those computers using the Update Acknowledgement status of Selected Returns.
If you highlighted the specific client file(s) prior to selection this program function, you can request ProSeries to update those selected return/extension acknowledgements with the first option of the following screen.
Otherwise you can select to update all pending returns and extensions.
By using this option, ProSeries will search your database for all returns/extensions that show a pending status (i.e. Transmitted, Received by Intuit, Sent to taxing authority or Delayed), and download all of those acknowledgements.
This is different from the standard "Receive Acknowledgement Statuses" function which simply looks on intuit servers for which acknowledgements that have not yet been downloaded by any computer.