Easy Switching Guarantee
We're so confident you'll be satisfied with your transition to ProSeries, we guarantee it.
1-800-934-1040
Making the Switch is Easy with
the New User On-boarding Program
Rest assured when you make the switch to ProSeries® Tax, we're with you every step of the way. Our New User On-boarding Program helps optimize your transition so your firm can take advantage of the time and money savings from ProSeries in year one. That's why we dedicate specific resources to make sure you receive all the support, training and data conversion services you need to get ready for next tax season.
The advantages of The ProSeries New User On-boarding Program:
- Timely pre-season communications to provide you with information on training, data conversion, support and more
- Personal On-boarding Specialist helps walk you through the process and monitors your season-readiness progress*
- Step-by-step assistance for converting your prior year data FREE into ProSeries Tax
- MyProSeries online set-up so you can manage your customer account information easily as well as download current or prior-year software
- Access to the Intuit ProLine Peer Assistance Program, where you will be assigned to an experienced ProSeries user, to whom you can leverage for questions and past experiences*
(Limited availability, not all new customers will have access to this program) - FREE product training on various topics via webinars and self-paced online courses—many of which that offer FREE CPE credits
- Access to ProSeries Online Support with myriad options for getting any of your questions answered fast
- Priority phone support when you prefer to speak to someone directly*
*Available for new ProSeries customers who have licensed an unlimited tax module for tax year 2009. Feature not available for new PPR (pay-per-return) customers.
Switching to ProSeries is easy - we guarantee it.
We're so confident you'll be extremely satisfied with your transition to ProSeries, we guarantee it. If you're not comfortable with your season readiness within 30 days of receiving your tax year 2009 ProSeries product (scheduled for release in November 2009), we'll refund your money.
ProSeries Tax Satisfaction Guarantee.
If you are: (a) not satisfied for any reason with the Licensed Programs and (b) you are a new customer with respect to that Licensed Programs, in order to receive a refund under this paragraph you must contact Intuit Customer Service at 800-374-7317 to obtain a return merchandise authorization and return the Software via U.S. Post Office within thirty (30) days of receipt to Intuit Returns, P.O. Box 190004, Greenville, SC 29390-9004. Returns made by other means than the U.S. Post Office may be returned to Intuit, Inc. Returns Department, 110 Hidden Lake Circle, Duncan, SC 29334. Any such refund under this paragraph shall be equal to the Licensed Programs license fee paid for the returned software less service and delivery fees.